‧ Unused and in the same condition as when you received it.
‧ In the original packaging, with all labels and accessories included.
‧ Returned within 14 days from the date of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
‧ Used or installed auto parts.
‧ Customized or special-order items.
‧ Electrical components once opened.
‧ Clearance or final sale items.
3. Refunds
Once your return is received and inspected, we will notify you via email. If approved, a refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
4. Return Process
To initiate a return, please contact our support team at support@jcautopart.com with your order number and reason for return.
We will provide you with the return address and any specific instructions.
Note: Customers are responsible for return shipping costs unless otherwise stated.
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please notify us within 7 days of receiving your package. We will arrange a replacement or refund as necessary.
Please include clear photos of the item and packaging in your email for faster resolution.
6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return it first and place a new order.
7. Contact Us
For any questions related to returns or refunds, please contact us:
